Refund Policy

At Shopzup, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds:

• To be eligible for a refund, the product must be unused and in the same condition that you received it.
• Returns must be initiated within 14 days of receiving your product.

2. Non-Refundable Items:

• Some items like digital products or sale items may not be eligible for a refund.
• Customized or personalized items are also non-refundable.

3. Refund Process:

• Once your return is received, we will inspect the item and notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.